Secure Payment Options at Estée Lauder Australia
HOW AFTERPAY WORKS
YOU’LL NEED TO:
Live in Australia or New Zealand
Be over 18 years of age
Have an Australia/New Zealand debit or credit card
WHAT ARE YOU WAITING FOR?
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Frequently Asked Questions
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What is AfterPay?
Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free.
When you use Afterpay, you pay for your items in 4 instalments over 6 weeks, without incurring any interest. To use Afterpay, add items to your shopping cart then select Afterpay from the available payment options. You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.
Who can use AfterPay?
To make a purchase using Afterpay, you must be at least 18 years of age, have a debit or credit card and have an Australian or New Zealand residential address.
Can AfterPay be used online and in-store?
Afterpay can be used online and in stores, depending on the retailer or service. To shop in-store, you’ll need to download the Afterpay app and set up the Afterpay Card. You can add it to your digital wallet via the ‘In-store tab’ in the app. Then when you’re shopping in-store, just tap to pay with Apple Pay, Google Pay or Samsung Pay. To shop online, select Afterpay as your payment method at the checkout. You’ll be redirected to Afterpay to login or create your account.
Important information
Transaction value limits apply to AfterPay purchases made at https://www.esteelauder.com.au; $600 for first-time AfterPay users, and $1000 for returning AfterPay customers. The funds for the first payment must be available on your nominated card at the time of checkout. For first-time AfterPay online customers, or customers yet to complete a full payment cycle using AfterPay, the first payment will be taken at the time of transaction with the remaining three payments deducted each fortnight over the remaining 6 (six) weeks. For all future payments after the first completed purchase, the initial payment will be debited 14 days after the transactions, where the total transaction value is less than $500. If the purchase value is equal to or exceeds $400, the first instalment must be paid at the time of the transaction occurring. If you wish to return your goods, please complete the online returns process as per the normal returns policy. If eligible for a refund, your initial payment will be returned in full and the remaining payment cancelled at no charge. When you link your AfterPay account to a debit or credit card, please be aware that the standard fees and charged may be applicable. Please refer to your card issuer’s terms and conditions for full details. If a payment is due from you but not received by AfterPay in accordance with the payment schedule, a $10 late fee is charged when a payment is missed. If the outstanding amount remains unpaid after seven days, an additional $7 late fee applies. This is the same for all late payments until the 25% cap or $68 amount is reached. To remain within the cap, we may charge partial amounts of the $10 and $7 fees. For more information about AfterPay terms and conditions, please visit the Afterpay website.
How Klarna Works
PAY IN 30 DAYS
Make your purchase today so you can try before you buy.
Only pay for what you keep. Pay up to 30 days later.
No interest. No fees when you pay on time.
PAY IN 3 INSTALMENTS
Spread the cost of your purchase into 3 interest-free instalments. The first
payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest. No fees when you pay on time.
Klarna Available at Checkout
After your order is processed, you can log into your Klarna account to view your orders,
report returns, make payments, and manage account details.
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Frequently Asked Questions
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WHAT IS KLARNA?
Klarna is a payment service that allows you to make purchases online and pay for them at a later date. Consumers can use Klarna to spread the cost of a purchase across 4 (four) instalments over 6 weeks. Klarna doesn’t charge interest or fees on the period between purchasing and paying for your products, when you pay on time.
HOW DO I USE KLARNA?
Step 1 - Add products to your cart and select “Klarna” when you check out.
Step 2 – You will be directed to the Klarna website to register and provide payment details. Enter a few personal details and you’ll know instantly if you’re approved. If you’ve used Klarna before, just log in to your account.
Step 3 - Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.
If you have any questions, please contact us and we will be happy to assist.
Orders placed with Klarna will be charged at the time of order placement.
Pay in 4 instalments
Klarna’s Pay in 4 instalments is a credit product that lets you spread the cost of your purchases over 4 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you check out on the store’s website, the remaining 3 payments are scheduled fortnightly, after your purchase date. You can see your past and future payments at any time using the Klarna app.
WHERE CAN I USE KLARNA?
Klarna can be used on purchases made on www.esteelauder.com.auwebsite. Klarna is not available on purchases of gift cards or services. If your order contains gift cards or services, you will need to purchase these ineligible products or services separately using another payment method.
CAN I USE KLARNA IF I'M AN INTERNATIONAL CUSTOMER?
Klarna is only available to customers with an Australian billing address. Customers with international billing addresses will not be able to create a Klarna account.
WHAT IF I CAN'T PAY A KLARNA INSTALMENT?
Pay in 4 instalments
If Klarna are unable to charge your selected payment method for the amount due on your Due Date, Klarna will send you a notification and provide you a courtesy two to seven business day slack period so that you can update your payment method or ensure enough funds are available on your selected card. If you update your card, Klarna will attempt to collect the late payment immediately. Otherwise Klarna will attempt to charge your original card again after the two to seven-day period. It is important that you ensure enough funds are available to complete your payment on the Due Date. If you fail to make a payment by the end of the courtesy slack period you will be in default.
Further information about this can be found on theKlarna Pay later in 4 Instalment Terms..
*Fee are determined by Klarna in its sole discretion. www.esteelauder.com.au has no control over the fees and receives no additional payment from Klarna should you miss a payment.
WHEN WILL MY ITEMS BE DELIVERED IF I USE KLARNA?
Klarna orders are delivered within our standard delivery time frames like any order from www.esteelauder.com.au
CAN I USE ANOTHER FORM OF PAYMENT WITH KLARNA?
Yes, you may also use a gift card or promotional code with Klarna to pay for your purchase.
WHAT PRODUCTS ARE NOT ELIGIBLE FOR KLARNA?
Klarna is not available on purchases of gift cards or services. If your Klarna order contains gift cards or services alongside other eligible products, you will need to purchase these items separately.
WHERE CAN I FIND OUT MORE ABOUT KLARNA?
Visit the Klarna's app or Klarna's Customer Service page for a comprehensive list of FAQs, live chat and telephone options.
Want more information? Visit Klarna’s Customer Service pages to learn more.
CAN I CANCEL MY ORDER IF I PAY WITH KLARNA?
Unfortunately, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our returns policy here.
CAN I RETURN AN ITEM IF I HAVE PAID WITH KLARNA?
You may return an item purchased online as per our returns policy here.
HOW DOES KLARNA WORK?
To find out more about Klarna you can visit their website here.
Frequently Asked Questions
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What is Alipay & how do I use Alipay online?
Alipay is an eWallet app designed for Chinese nationals with a local Chinese bank account and mobile number. Alipay allows users to make payments online and in store across the globe. Simply add your items to your shopping bag, proceed to checkout and select Alipay as your payment method. You will then be taken to the Alipay page to complete your purchase.
Are there any products I can’t buy using Alipay?
Alipay cannot be used to purchase Gift Cards.
When will my items be delivered if I use Alipay?
Alipay orders follow the selected shipping method chosen at checkout. For more information on delivery options, please click here.
Can I cancel or change my online order if I have paid using Alipay?
Once an order has been submitted, we cannot change, add to or cancel an online order once payment has been received. If you no longer need your order once it is delivered, you can return it back to us in its original condition within 14 days of receipt by accessing our returns portal here. For further information about returns please see our RETURNS POLICY HERE.
Can I return or exchange an item purchased using Alipay?
Yes, you may return an order purchased with Alipay. Alipay orders follow our sitewide returns process. Please see our returns process here.
Who should I contact if I have a question about my Alipay account?
For questions regarding your Alipay account – please contact Alipay via the Alipay app.